ebb3 Earns Highest-Ever Customer Satisfaction Score: NPS 89
ebb3 is proud to announce that our Net Promotor Score (NPS) has increased to 89 this year. NPS is a widely recognised customer satisfaction metric that indicates the level and quality of a company’s relationship with its customers. Achieving an industry-leading NPS demonstrates ebb3’s dedication to delivering high-quality services and value to its customers.
What this means for ebb3:
At ebb3, we value working closely with our customers to build relationships, allowing us to understand their needs so we can provide them with the best, tailored support. Through consistent monitoring and a proactive approach, we ensure that every customer platform operates at peak efficiency.
ebb3’s expertise spans VDI, AI, HPC, Storage, and Backup, delivering high-performance, reliable IT environments for organisations.
“I’m continually inspired by the dedication and expertise of our team. From our engineers to our service desk, every member of ebb3 is committed to delivering the highest level of service. The ebb3 team goes above and beyond for our customers every day, and it’s rewarding to see that reflected in both our NPS and the trust our customers place in us.”
– Chris Brassington, CEO of ebb3
What makes ebb3 stand out?
Proven Service Excellence:
ebb3’s support combines a customer-first approach with deep technical expertise, enabling us to provide tailored assistance and a clear understanding of each customer’s unique needs.
Fast, Direct Access to Experts:
No chatbots. No queues. Receive direct and immediate access from ebb3’s ITIL-certified professionals who understand your needs and deliver the highest standards in every interaction.
Proactive Optimisation Approach:
ebb3’s proactive approach to IT management enables teams to focus on driving innovation instead of being hindered by platform maintenance.
Certified Best Practice Support:
ebb3 holds Omnissa Master Service Competency in Digital Workspace and are Citrix Certified Experts in Virtualisation (CCE-V). This shows our commitment to upholding the highest standards and consistent quality.
Achieving our highest ever Net Promotor Score reiterates our dedication to putting our customers first and delivering personalised, expert support. ebb3’s proactive approach combined with specialist expertise, inspires organisations to focus on growth.
Ready to elevate your IT management and drive operational efficiency?
Book a call with our team to explore how ebb3 can enhance your IT infrastructure, streamline support and secure your data.